The DFT Network Monitoring provides support to DFT customers 24 hours a day seven days a week. Incoming calls or faults are logged and prioritised according to the degree of impact on the client's operations and the expected resolution time. 99% of calls are handled immediately.

Our staff take individual 'ownership' of a particular problem until resolution. Problem resolution monitoring and analysis (nature of problem, resolution times and customer audits) are key performance indicators (KPIs) for both our account and engineering support teams. Multi router traffic graphics (MRTG) graphs and monthly period traffic reports are provided for all customers. These reports are made available through individual password protected web pages.